Irkutsk Customs launched the What are you complaining about campaign, which will run until June 11 and help foreign trade participants and residents get free advice on appealing customs decisions.

The introduction into everyday work practice of mechanisms for pre-trial dispute settlement, that is, resolving contentious situations arising in the course of customs clearance and control without bringing them to court, is one of the priority tasks facing Irkutsk Customs.
For this purpose, yesterday Irkutsk Customs launched the campaign “What are you complaining about?”, which will run until June 11.
Participants in foreign economic activity and residents of the region are given a real opportunity not only to receive a free consultation on the procedure for appealing decisions, actions, or inaction of customs authorities, but also to file a complaint directly with the heads of Irkutsk Customs. In addition, citizens may submit information about facts of violations of the principles of official conduct, improper, unlawful behavior by customs officials and customs posts, as well as receive consultations on issues related to the application of the customs legislation of the Russian Federation.
At the same time, customs officers guarantee: none of the appeals will go unanswered.
Telephone numbers for inquiries:
consultations on customs matters: (3952) 261-516;
for complaints in the field of customs matters — (3952) 261-516;
for complaints against rulings in cases of administrative offenses — (3953) 261-541, 261-590;
On facts of violations of the principles of official conduct, improper,
Working hours of Irkutsk Customs: from 8:30 a.m. to 5:30 p.m., lunch break from 1:00 p.m. to 1:50 p.m.
We remind you that the region under the responsibility of Irkutsk Customs includes the Angarsk, Balagansky, Zhigalovsky, Zalarinsky, Ziminsky, Irkutsky, Kachugsky, Kuytunsky, Nizhneudinsky, Olkhonsky, Slyudyansky, Taishetsky, Tulunsky, Usolsky, Ust-Udinsky, Cheremkhovsky, Chunsky, and Shelekhovsky districts of the Irkutsk Region and the Ust-Orda Buryat Autonomous Okrug.