In Irkutsk, the first year of the 112 emergency call system was summed up. Dispatchers received almost 597 thousand calls, over 371 thousand were handled. Some were redirected to ambulance, police, fire and emergency services, and over 225 thousand were false calls, including by minors. A sharp rise in load during New Year holidays was also noted, and the Irkutsk emergency dispatch service was highly rated, taking third place in the district contest.
For exactly one year, the emergency services call system has been operating in Irkutsk under the single number 112 — it was launched on January 15, 2014.During this time, dispatchers of the “Unified Duty and Dispatch Service of the City of Irkutsk” received 596,705 calls from residents of Irkutsk. Of these, 371,361 calls were processed, while the remaining 225,344 were classified as false calls, including 37,559 calls made by minors.
Of the processed calls, more than a thousand people received consultations, about 29,000 calls were redirected to the ambulance service, more than 17,000 to police departments, about 5,000 to fire services, about 1,500 to the “Irkutsk Emergency Rescue Service,” and 169 to the gas service.
During the New Year holidays, dispatchers of the “Unified Duty and Dispatch Service of the City of Irkutsk” received more than 27,000 calls — 6 times more than last year. During the New Year holidays of 2014, the service recorded 4,390 calls.
According to the results of 2014, the “Unified Duty and Dispatch Service of Irkutsk” took third place in the competition for the “Best Unified Duty and Dispatch Service of a Municipal Entity” in the Siberian Federal District. The Siberian Regional Center of the Russian Ministry of Emergency Situations assessed the Irkutsk service’s equipment with the necessary computer hardware and software, communication tools for notifying municipal leaders and the population about incidents and emergencies, additional equipment, and qualified personnel.
The “Unified Duty and Dispatch Service of Irkutsk” employs 37 people, including 25 operational duty officers. Every day, calls from Irkutsk residents are received in shifts by 5 operators, and two more work around the clock. Twenty-six EDDS employees have completed specialized training, and the service took part in 16 drills to eliminate a possible emergency, where the actions of the duty shift and the mechanism of interaction among city emergency services under specified conditions were practiced.
Based on materials from the press service of the Irkutsk city administration.