The hotline for housing and communal services is open for Irkutsk residents to contact.

In Irkutsk, the trust hotline 500 100 receives over a hundred complaints and requests from residents every day. The contact center explains how operators and management company staff handle a wide range of requests, from a faulty faucet to unusual noise complaints. The report shows how this work is organized and what situations specialists face every day.

Only in one day, the hotline receives more than 100 complaints.
Request: the faucet is not working. This problem was investigated by the management company employee Alexander.
— It has reached the end of its service life. The shower mixer needs to be replaced. Such a conclusion was given by the management company employee after the inspection.
Requests from Irkutsk residents come in at the phone number 500-100.
This is how calls are handled in the contact center:
— Contact center. Operator Marina, hello.
Contact center employee Marina Vetrova has been working here for more than one year. As Marina says, it was not easy at first, but over time she got used to it.
— A man called and says: “We have noise in the apartment.” I replied: “And where is the noise? In the pipes or somewhere else? Where is it coming from?” — “Well, UFO saucers are flying near our house, and they are making that noise.” Such comical situations also happen. And we say that this noise will pass, — says contact center operator Marina.
Such calls are not frequent; mostly people contact us with serious problems. Each request is entered into a special computer program, where you can see in which district and what is needed.