A study by the Baikal suburban passenger company showed who most often uses commuter trains, how passengers rate staff, and how safe they feel while traveling. Most respondents spoke positively about ticket clerks and inspectors, but many believe additional safety measures are needed on electric trains, including cameras. Among the main concerns are the timetable and more comfortable travel conditions.
The sample consisted of 600 respondents, among whom 350 people were surveyed on commuter trains and at ticket sales points at railway stations, and 250 people were surveyed at bus and fixed-route taxi departure points.The research results show that the users of suburban rail transport are most often employees of budget-funded organizations (29%), employees of commercial organizations (28%), students (20%), and pensioners (18%).
Respondents evaluated the work of railway station cashiers and ticket inspectors on commuter trains. More than half of the study participants recognized the staff’s work as positive.
Among the surveyed commuter train passengers, 21.9% said they felt “absolutely safe” while traveling, and 39.1% said they felt “safe and, in their opinion, no additional security is needed.” 22.4% answered that they felt “safe while traveling, but would like more security.” 13.4% of those surveyed on trains “do not always feel safe; additional security is needed.” 1.2% of passengers “often feel danger; additional security is definitely needed.”
Also, 43.3% of respondents stated the need for video cameras on commuter trains.
The study results showed that the main issues concerning citizens were the commuter train schedule and more comfortable travel conditions.
Based on materials from the Baikal Suburban Passenger Company